Returns & Exchanges

At Al-Fatah, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free 7-day return and exchange policy for all eligible items.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via email or phone within 7 days of delivery to request a Return Authorization number.

• 2.
  Pack the Items

  Place the unused items in their original packaging, ensuring all tags, manuals, and warranty cards are included and intact.

• 3.
  Ship the Package

  Send the package back to our central warehouse using a trackable courier service and provide the tracking details to our team.

• 4.
  Inspection and Refund

  Once we receive and inspect the returned goods, your refund or exchange will be processed within 5 to 7 business days.