Frequently Asked Questions

Everything you need to know about shopping at Al-Fatah.

What are the standard delivery timelines?

We typically deliver orders within 2 to 4 business days for major cities, while remote areas may take up to 5-7 business days depending on the logistics network.

What payment methods do you accept?

We accept Cash on Delivery (COD), major Credit and Debit cards including Visa and Mastercard, and popular mobile wallet payments.

How can I return or exchange a product?

You can return or exchange any unused item in its original packaging within 7 days of delivery. Please contact our customer support team with your order number to initiate the process.

Are the products on Al-Fatah authentic?

Yes, Al-Fatah guarantees 100% product authenticity. We source directly from authorized distributors and reputable manufacturers to ensure the highest quality standards.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our website's tracking portal to see real-time updates.

Do you offer international shipping?

Currently, we only provide shipping services within the country. We are working on expanding our logistics to support international orders in the near future.